Every ETA promise, gate code, proof request, and escalation lives in one auditable thread.
Retail customer locked out in a garage. Fast ETA and clean identity verification matter more than anything else.
Keep proof, ETA, and access instructions on-platform.
Miguel accepted the job and is routing from Oak Lawn. SLA timer started.
On the way now. Please keep your photo ID and registration ready so I can verify access quickly at arrival.
Copy. I am by elevator bank C in a gray jacket.
Audit trail: who did what, when, and against which SLA.